Thank you for using Polly! We are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data. Please read this policy carefully to understand our views and practices and your rights regarding your personal data. By visiting our website Polly.com.au or by otherwise providing us with your personal information, you agree to the processing of your data as described in this policy and as required by relevant data protection laws.

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Information We Collect

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We collect the following personal data about you:

• Information you give us, such as your name, age, gender, contact details, location, care needs, and preferences. We may also collect payment information in relation to some of our services.

• Information we collect from your use of our website, such as your IP address, device and browser information, and profile information (such as your username and password).

• Information about your use of our website, such as how regularly you use it and which features you use.

• Special category personal data, such as racial or ethnic origin, health data, and sexual orientation, if you indicate that you have any particular care needs. We will only process this data with your express consent and for the purpose of searching our database for suitable care homes that can meet these needs.

• Information provided by our partners, such as the names and contact details of care home staff.

 

Why We Collect This Information

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We process your personal data for the following purposes:

• To enable us to search our database and determine which care homes are best able to meet your needs and preferences, with your consent.

• To provide you with a personalized experience and improve our website and services.

• To advertise and sell products to you, with your consent.

• To ask for feedback and improve our services.

• To keep our website and systems safe and secure.

• To understand our customer base and usage trends.

• To test our software and develop new functionality.

• To anonymize and aggregate data for further analytics purposes, including providing analytical services to third parties.

 

Sharing Your Data

 

We may share your personal data with third parties in the following situations:

• With our partners, such as care homes, to enable us to provide our services to you.

• With third-party service providers who assist us in operating our business and providing our services, such as hosting and IT service providers.

• With law enforcement, government agencies, or other third parties if required by law or to protect our rights and interests.

• With third parties in the event of a reorganization, merger, or sale of our business.

 

Data Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, or alteration. However, please note that no method of electronic transmission or storage is completely secure and we cannot guarantee the absolute security of your data.

 

Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, as described in this policy. We may also retain your data for a longer period if required by law or to protect our