Polly is a service that helps families and retirees in Perth find the best care homes and retirement communities. Our online marketplace lists communities that have been carefully selected and evaluated based on care quality, facilities, and customer reviews. We offer a free expert concierge service to assist with the search process and provide guidance on topics such as funding. Contact our team of experts for a free consultation if you would like to speak with someone directly.

What is Polly?

Polly is a free service that helps families and retirees in Perth find the best care homes and retirement communities. We charge a commission to our community partners and match individuals seeking care or retirement living with relevant communities based on their specific criteria, such as care needs, location, and budget. Our focus is on finding the best options for families and retirees, rather than allowing partners to pay for higher placement on our platform.

How is the service free?

Polly works with a wide range of carefully vetted care homes and retirement communities in Perth, offering over 1,000 options to choose from. Our communities include not-for-profit and private organisations, as well as highly rated family-run care providers. We offer a variety of care options, including residential care, nursing care, dementia care, respite services, and retirement living. All of our communities have been carefully selected and evaluated based on care quality, facilities, and customer reviews, and we use an internal scoring system to help individuals and families find the best options for their specific needs and preferences.

Which partners does Polly work with?

Currently, the communities listed on Polly's online marketplace are located in Western Australia. However, the company has plans to expand its services to cover the entire country by the end of 2023. In preparation for this expansion, Polly is working to identify the best care homes and retirement communities for its marketplace and hiring local experts in each Australian state. This will allow the company to offer its free care concierge service and online marketplace to individuals and families across Australia.

Is Polly Australia-wide?

If a care home is not listed on Polly, it may be because they do not meet our standards for care quality, ethics, and transparency, or because they do not have available beds. We carefully select and vet our partners to ensure that we are only working with the best care homes in Perth. This includes checks on care quality, evaluations using an internal grading system, and in-person inspections of the home. If you are a care home operator interested in partnering with Polly, you can register your interest on our website.

Why can’t I find a specific care home on Polly?

No, Polly does not allow care homes or retirement living communities to pay for higher placement on its online marketplace. The company is committed to providing an unbiased service to its customers and will not allow for operator bias on its platform. This ensures that individuals and families can search for and compare care options without being influenced by paid promotions or preferential treatment.

Can a care home and retirement living providers boost their listings?

Yes, Polly may offer additional services to its partners on a case-by-case basis. These services can include data services and media creation, such as professional photography and virtual tours. If you are a care home or retirement living community interested in taking advantage of these additional services, you can register your interest on Polly's website.

Does Polly provide any additional services to care home and retirement living providers?

​​Yes, Polly has a set of terms of service, a cookie policy, and a privacy policy that outline the company's policies and practices. You can find these documents on the Polly website. If you have any further questions or concerns, you can contact the Polly team through the website or by reaching out to them directly. The company is always open to feedback and suggestions for how to improve its services.

Are there any legalities I should be aware of?

Let Polly get your search off to a great start by requesting a free bespoke age care home shortlist created by our team of age care experts.

Free Age Care Home and Retirement Living Shortlist